Retrieve Klarna transactions
How 365 business Banking imports the movements of your Klarna payouts, including fees, into the payment reconciliation journal.
Applies to: Klarna
Retrieve transactions
In the payment reconciliation journal of the Klarna account or in the list of payment reconciliation journals, choose Retrieve Bank Transactions. Business Central queries Klarna for the payouts from the bank account's retrieval start and creates the movements of each payout as lines. These include sales, returns, fees, holdbacks and corrections. Movements with an amount of 0 are skipped. Movements that are already in the payment reconciliation journal or posted are recognized and not created twice.
The payment reference contains the kind of movement, the Klarna order number, your merchant references and, after REF:, the payout reference. Business Central takes the customer's name from the billing address of the Klarna order and adds its email address to the payment reference.
As with any bank account, you can automate the retrieval.
Why retrieval runs by payout
Klarna assigns every movement to a payout. Business Central therefore reads the movements per payout. A movement is shown only after Klarna has assigned it to a payout.
Fees
Klarna shows fees as separate movements of the payout. 365 business Banking creates them as separate lines so that you can post them separately from the payment, for example with a reconciliation rule: Payment service provider fees.
Apply
You apply the payments in the payment reconciliation journal. If your shop passes the invoice or order number to Klarna as a merchant reference, direct matching via transaction ID or payment reference and the payment application fields support you in this.
Troubleshooting
| Message | Cause and remedy |
|---|---|
| "The Klarna setup for this bank account is incomplete. Please complete the setup before retrieving transactions." | There is no Klarna Connection Setup for the bank account, or Is Authenticated is not set. Choose Authenticate there. See Connect Klarna. |
| "We're sorry, but the call to Klarna failed. Please verify your API Key and API URL and try again." | Business Central could not reach Klarna. Check API URL and Klarna API Key in the Klarna Connection Setup. |
| "We're sorry, but Klarna returned an error response. Status Code: … Reason: … Please report this issue to your system administrator." | Klarna rejected the request, for example because of an invalid API key. Enter a valid key and choose Authenticate. |
| "No new transactions found for Klarna account." | Since the retrieval start there is no payout with new movements, or all movements are already in the payment reconciliation journal. |