Frequently asked questions (FAQ)
Answers to common questions about 365 business Banking: bank connections, setup, retrieval, payments, security, licensing and support.
The questions are grouped by topic. Each answer links to the detailed page. Messages and their remedies are listed in Troubleshooting.
Further questions
If your question is not listed here, contact our Service Desk.
General
How does 365 business Banking work?
365 business Banking integrates payment transactions into Microsoft Dynamics 365 Business Central. You connect bank accounts, retrieve transactions, apply them automatically and carry out payments and direct debits. All steps take place in Business Central; an external portal is not required. More information: What is 365 business Banking?
Do I need additional software?
No. 365 business Banking runs entirely in Business Central. Depending on the connection, the link to the bank is provided by finAPI, the 365 business API or your online banking (file route). No installation is required. Your browser must allow pop-ups for Business Central, because sign-ins at banks and payment service providers open in a separate window.
Which Business Central version do I need?
Business Central 25 or later, both online and on-premises. Some features require a newer version, for example G/L entry matching from BC 27. For an overview, see Get started: Requirements.
Which bank connections are there?
| Connection | Characteristics |
|---|---|
| PSD2/XS2A via finAPI | sign in with your online banking credentials, payments with a TAN |
| EBICS | corporate standard with your own keys, payments without a TAN, also in the background |
| camt/pain file | no connection: import statements, export payment files and upload them yourself |
| payment service providers | PayPal, Stripe, Adyen, Mollie, Klarna, Shopify, Unzer, Amazon Pay and Universal (CSV) |
Statements and payments can use different connections. More information: Choose a bank connection and Combine banking services.
Which bank accounts can I connect?
- Via PSD2/XS2A: accounts at banks that finAPI can reach. These are almost all banks in the SEPA area, especially in Germany and Austria. See Supported banks.
- Via EBICS: every account your EBICS contract includes, at any bank that offers EBICS.
- Via camt/pain files: any account for which your bank provides such files.
If a bank is not in the Banks list, this only means that finAPI cannot reach it. See Banks list.
Setup
How do I set up a bank account?
Set up Banking Setup with the Company Bank Access once. Then connect every account with the Connect Bank Account wizard. You start it from the Bank Accounts list with Connect Bank Accounts or via the assisted setup Connect a banking provider. The wizard only shows the steps that each provider requires. See Get started and Connect a bank account.
Do I need the company bank access if I only use EBICS or files?
Yes. Verification of payee runs via finAPI with every connection and uses the company bank access to sign in. See Banking setup.
How do I use bank accounts that already exist in Business Central?
With PSD2/XS2A and EBICS, the wizard matches the bank's accounts with your bank accounts by IBAN and connects existing bank accounts instead of creating new ones. With payment service providers and files, you choose the existing bank account in the Choose the bank account step.
My bank accounts already have ledger entries. How do I avoid duplicate transactions?
Before the first retrieval, enter the Last Statement Date on the bank account card. This is the day up to which you have already posted transactions. If you posted transactions up to 30 June, enter 30 June. Transactions booked before that day are then not retrieved. The first date entered sets Retrieve Transactions From. See Bank account card.
With EBICS, this date has no effect. EBICS delivers all transactions that Business Central has not acknowledged yet. See Statements via EBICS.
Can I manage several bank accounts?
Yes. The number of bank accounts and banks is not limited. Different connections can be used in parallel.
Can several people use the same account with their own login?
Yes, with PSD2/XS2A. If your bank issues personal logins, each person creates their own login with Use With My Own Bank Login and releases payments with their own TAN. See Use with my own bank login.
Can several companies share one bank access?
Yes, with finAPI and EBICS. You connect the bank access once and assign the accounts to the companies they belong to. See One bank access for several companies.
Retrieval and application
Can statements be retrieved automatically?
Yes. Via the job queue, Business Central retrieves transactions regularly and, optionally, applies them immediately. With PSD2/XS2A, you must renew the consent at your bank approximately every 90 days; with EBICS, this is not required. Accounts whose transactions come from a camt or Universal file are skipped by retrieval in the background, because the file is always selected manually. See Automate retrieval.
What happens when my bank asks me to sign in again?
With PSD2/XS2A, 365 business Banking recognizes that the bank requires a sign-in (for example with smsTAN) and opens the web form in a separate window. This is not possible for a background run from the job queue. In this case, run the retrieval once manually. See Renew consent.
Can transactions arrive twice when I switch connections?
Yes. After you switch the account information service, transactions that already arrived through the previous service can arrive again. Business Central recognizes a transaction by the transaction ID of the delivering service, and the new service assigns its own IDs. Only for Bank Account (camt File Import) and Universal does Business Central also check the transaction fingerprint, which consists of bank account, booking date, amount and counterparty IBAN, and thereby also recognizes transactions that arrived through another service. Check the first retrievals after the switch. See Combine banking services.
Why was a payment not applied automatically?
Choose Check Application in the payment reconciliation journal. The Application Log shows every candidate with its reason. See Check application and How automatic application works.
Payments
Which payment types does 365 business Banking support?
- SEPA credit transfers, SEPA collective credit transfers and SEPA instant credit transfers
- SEPA direct debits (CORE and B2B), also as collective direct debits
- standing orders (PSD2/XS2A only)
- future-dated transfers, if the bank or the connection allows them
- international payments (via EBICS if your bank offers the foreign credit transfer, or via camt/pain file)
- Euro urgent credit transfers (via EBICS only, if your bank offers them)
- collection via PayPal, Stripe and Adyen
The features available per connection and per account are shown in Bank connections and Bank account capabilities. More information: Outgoing payments.
Do I have to release every payment with a TAN?
Only with PSD2/XS2A. There, you release a payment run in your bank's web form. Via EBICS, Business Central signs with the stored key. If a second signature is required, you provide it in your banking program. With the file route, you release the file in online banking. See Carry out payment: process per bank connection.
What does the payment status mean?
Open means that the payment has not been submitted yet. Pending means that the payment has been submitted but the bank has not answered yet (EBICS). Rejected means that the bank rejected the payment. You then carry out the payment again like an open payment. Completed means that the bank accepted the payment. With the file route, the status only means "file written". Posting is only possible in status Completed. See Carry out payment.
Security
How secure is the solution?
You enter your online banking credentials only in your bank's web form. Business Central does not store them. With EBICS, the private key is stored in Business Central, encrypted with your key password. Which data is stored where, who may see which data and which endpoints Business Central calls is described in Security and data protection.
What is finAPI?
finAPI GmbH is an account information and payment initiation service licensed by BaFin. It provides the PSD2/XS2A connection for 365 business Banking and is also used for verification of payee. See Bank connection via PSD2/XS2A.
Where is my data stored?
Your accounting data, transactions and settings are stored in your Business Central environment. Which data is transferred through the 365 business API and finAPI on the way to the bank is described per connection in Security and data protection.
Licensing and trial
Is there a trial version?
Yes. You can test 365 business Banking free of charge for 30 days. The EBICS Connection add-on license can also be tested for 30 days. See Permissions and licenses.
How is licensing handled after the trial?
The following licensing methods are available: per user, per company, per tenant or on-premises environment, and, in Business Central online, Microsoft's per-user plan. EBICS is licensed separately. See License methods and Permissions and licenses.
Support
What do I do when I get an error message?
Look up the message in Troubleshooting. If you do not find a solution there, contact support.
How do I contact support?
Via the Service Desk or by email to support@365businessdev.com.
Where do I find the documentation?
At docs.365businessdev.com/en-us/365-business-banking.