# EBICS jobs and submissions

This page describes the EBICS Jobs and EBICS Submissions pages in 365 business Banking: every order to the bank, its files, its status and the available actions.

**Applies to:** EBICS

| Page | Content | Where to find it |
|---|---|---|
| **EBICS Submissions** | every submitted payment or direct debit file, as a record of what was sent to the bank and when | payment journal and cash receipt journal, action **EBICS Submissions** |
| **EBICS Jobs** | every order to the bank (retrievals, submissions, key orders) with outcome and file | search; EBICS participant card, action **EBICS Jobs** |

## EBICS Submissions

![The EBICS Submissions page with six submissions, the columns Foreign Credit Transfer, Euro Urgent Credit Transfer and Multiple Currencies and the actions Check Status Now and Stop Following](/assets/images/365-business-banking/ebics/ebics-einreichungen-ausland-eilueberweisung-waehrungen.en-US.png)

| Field | Meaning |
|---|---|
| **Submitted At** | The time at which the file was submitted to the bank |
| **Order Number** | Your bank's reference. **Provide this number when you contact your bank about a payment.** |
| **Message ID** | The ID in the file that the bank quotes in its status report (hidden by default) |
| **No. of Instructions** / **Total Amount** | Size of the file |
| **Foreign Credit Transfer** | The file was submitted as foreign credit transfers, that is, outside SEPA or in a currency other than euro. Your bank reports on these in a separate status report. |
| **Euro Urgent Credit Transfer** | The file was submitted as Euro urgent credit transfers (same-day transfers in euro). These also have a separate status report. |
| **Multiple Currencies** | The file contained payments in more than one currency. **Total Amount** then remains empty, because a sum across currencies is not meaningful. |
| **Status** / **Status Reason** | Content of the status report |
| **Last Checked At** | The time at which the status was last requested (hidden by default) |

If a payment journal contains both SEPA and foreign payments, one **Carry Out Payment** creates two submissions, one per order. See [Payments via EBICS](payments.mdx#foreign-credit-transfers).

| Status | Meaning |
|---|---|
| **Pending** | The bank has received the file but has not yet reported a result. |
| **Accepted** | The bank accepted the file; the payments it contains are being carried out. |
| **Partly Accepted** | Part of the payments was accepted, part rejected. **Status Reason** gives the reason. Such a report only names the rejected payments and those still being processed: the rejected journal lines are then *Rejected* and can be carried out again, those still being processed remain *Pending*, and all others are *Completed*. |
| **Rejected** | The bank rejected the whole file; none of the payments it contains was carried out. |
| **No Bank Report** | Your bank offers no order through which the status can be requested. The file was submitted and accepted; the payment is confirmed on the next bank statement. |
| **Closed** | The journal lines have been posted or deleted; no further follow-up is required. |

**Actions:**

- **Check Status Now**: asks the bank immediately instead of waiting for the next hourly check.
- **Stop Following**: ends the follow-up, for example if the payment was settled another way. The journal lines remain unchanged.

## EBICS Jobs

![The EBICS Jobs page with key orders, daily statement retrievals with Bank Account No. and File Kept, submissions with order number and one job In Doubt](/assets/images/365-business-banking/ebics/jobs.en-US.png)

For retrievals, the columns **Bank Account No.**, **File Kept** and **Acknowledged** are also shown. The reasons are explained in [Bank statements via EBICS](statements.mdx). **Requested By Company** indicates the company from which an order came: a participant's jobs are stored in its company, even when other companies retrieve through it. See [One bank access for several companies](../multi-company.mdx#ebics-retrievals-for-several-companies).

| Status | Meaning |
|---|---|
| **Running** | The order is being carried out. |
| **Accepted** | The order has been accepted but not yet carried out. |
| **Succeeded** | The order is complete. |
| **Failed** | The order failed; the answer gives the reason. |
| **In Doubt** | It is not certain whether the bank received the file. The job is highlighted in red; resolve it with **Resolve**. |
| **Cancelled** | The order was cancelled. |
| **Unknown** | The service reported a status that is not known in this version. This is not an error. If in doubt, contact your partner. |

**Actions:**

| Action | Purpose |
|---|---|
| **Refresh** | requests the current state of a job without resolving it |
| **Resolve** | determines the actual outcome of a job in doubt, see [Payments via EBICS](payments.mdx#when-the-bank-does-not-confirm-in-doubt) |
| **Show Request** / **Show Answer** | shows what was sent to the bank and what came back; useful for support |
| **Open File** | shows the job's file, see [Open a job's file](#open-a-jobs-file) |
| **Download File** | saves the job's file as the bank sent it; for a ZIP container, the whole container |
| **Read Statement Again** | reads a kept bank statement again without contacting your bank, for the accounts of the company you are working in |
| **Show Jobs of Company** | shows the jobs stored for your accounts in the company of another participant |

### Open a job's file

Many banks deliver statements in a ZIP container, often one statement per account and day. **Open File** extracts the container:

1. On the **EBICS Jobs** page, select the job and choose **Open File**.
2. If the container contains several files, the **Files in the Container** page lists them with **File Name** and **Size**. Choose the file you want to see. If it contains only one file, that file opens directly.
3. The **EBICS File** page shows the file indented for reading; its title shows the file name from the container. **Download** saves exactly this file under its name.

![The Files in the Container page with two camt.053 statements and a PDF, each with file name and size](/assets/images/365-business-banking/ebics/jobs-zip-files.en-US.png)

![The EBICS File page with the chosen statement, the file name from the container in its title](/assets/images/365-business-banking/ebics/jobs-zip-file-open.en-US.png)

A file that does not contain text, for example a PDF that some banks add to the statement, is downloaded instead of shown. The same applies to such a file without a container. If a container cannot be opened, Business Central shows a message. In this case, download it with **Download File** and send it to your bank.

## Retention

For the **EBICS Job** table, you can set a period under **Retention Policies**. Without a policy, the files are kept. Because they contain your account transactions, set a period that complies with your retention rules. A retrieval whose file still contains unread statements or status reports for other accounts or companies is kept until they have been read. See [Retention policies](../../setup/retention-policies.mdx).

## See also

- [Payments via EBICS](payments.mdx)
- [Bank statements via EBICS](statements.mdx)
- [Troubleshooting](../../troubleshooting.mdx)